Shopping
How do I place an order?
Luxe Light & Home products are available through select showroom partners, including Kravet showrooms across North America. To begin an order inquiry, visit a showroom near you or contact Luxe directly through our CONTACT page for assistance with product selection, customization, and showroom referrals.
How do I order a custom piece?
We specialize in custom lighting and love collaborating on bespoke designs. To begin your custom project, contact Luxe directly through our CONTACT page and our team will guide you through the design and specification process.
How do I check the current status of my order?
Stock items typically ship within 7 business days, while custom orders generally require a 6–8 week lead time. For order updates, please contact support@luxelightandhome.com or call 323-227-9207.
Orders & Returns
How do I order samples?
Experience Luxe Light & Home materials firsthand by ordering a sample packet or visiting one of our showroom partners, including Kravet showrooms across North America.
Explore our curated selection of hand-blown glass, refined metal finishes, and customizable material options to help guide your project and design selections.
To locate a showroom near you or inquire about sample availability, please visit our SHOWROOMS page or contact Luxe directly through our CONTACT page.
Explore our curated selection of hand-blown glass, refined metal finishes, and customizable material options to help guide your project and design selections.
To locate a showroom near you or inquire about sample availability, please visit our SHOWROOMS page or contact Luxe directly through our CONTACT page.
What is your return policy?
Standard Luxe Light & Home products may be returned upon written authorization and are subject to a 25% restocking fee, along with all applicable freight charges.
Because many of our pieces are made to order, custom products are non-returnable and cancellations cannot be accepted once production has begun.
For questions regarding returns, order status, or lead times, please contact support@luxelightandhome.com or call 323-227-9207.
Because many of our pieces are made to order, custom products are non-returnable and cancellations cannot be accepted once production has begun.
For questions regarding returns, order status, or lead times, please contact support@luxelightandhome.com or call 323-227-9207.
Product Queries
Can you customize the height of a fixture?
Absolutely. Many Luxe Light & Home fixtures can be customized to accommodate your project requirements, including overall height, finishes, materials, and scale.
To begin designing a custom fixture, please visit our CUSTOM page or contact our team directly.
To begin designing a custom fixture, please visit our CUSTOM page or contact our team directly.
Do you offer a trade discount?
Yes. We offer Trade Accounts for qualified interior designers, architects, hospitality groups, and industry professionals.
Trade Account benefits may include:
Trade Account benefits may include:
- Exclusive trade pricing
- Access to customizable options
- Dedicated project support
- Material and finish samples
- Early access to new collections
How do I install your lighting?
All Luxe Light & Home fixtures include detailed installation instructions for both standard and custom products.
We recommend installation by a licensed professional. If additional assistance is needed, our team is available to help guide you through the installation process.
We recommend installation by a licensed professional. If additional assistance is needed, our team is available to help guide you through the installation process.
Do you offer installation services?
At this time, Luxe Light & Home does not provide installation services directly. However, all fixtures include installation instructions, and our team is available to assist with product-related installation questions as needed.
Cleaning & Care
How do I care for my fixture?
Each Luxe Light & Home fixture is crafted using carefully selected materials and finishes that require thoughtful care to preserve their beauty over time. Please refer to the guidelines below for recommended cleaning and maintenance instructions.
Metals
Never use cleaners containing alcohol, solvents, or abrasive chemicals. Clean using only fine cotton or ultra-soft cloths. For tarnished metals, we recommend professional cleaning services.
Cast Bronze
Cast bronze pieces are finished with a hand-applied patina that gives each fixture its distinctive character and coloration. While bronze itself is exceptionally durable, the patina surface is delicate and should be treated with care.
To clean:
To clean:
- Use a dry or slightly damp soft cloth
- A vacuum brush attachment may also be used
- For heavier soil, use mild soap with lukewarm water
- Wipe clean with a damp cloth and dry immediately to prevent water spotting
Polished or Plated Metal
Clean polished metal and stainless-steel surfaces with a soft damp cloth.
Do not use commercial metal polishes, heavy-duty cleaners, or waxes, as these products may scratch or damage the finish.
Do not use commercial metal polishes, heavy-duty cleaners, or waxes, as these products may scratch or damage the finish.
Painted & Powder-Coated Finishes
Dust regularly using a very soft dry cloth.
Avoid abrasive cloths, sponges, or chemical cleaners, as these may scratch or damage the surface finish.
Avoid abrasive cloths, sponges, or chemical cleaners, as these may scratch or damage the surface finish.
Stone
Natural stone materials vary in composition and porosity.
Siliceous stones, such as granite and slate, are generally more durable and easier to maintain. Calcareous stones, including marble, limestone, and onyx, are more porous and sensitive to acidic cleaning products.
To clean stone surfaces:
Siliceous stones, such as granite and slate, are generally more durable and easier to maintain. Calcareous stones, including marble, limestone, and onyx, are more porous and sensitive to acidic cleaning products.
To clean stone surfaces:
- Use a soft cloth with warm water and a mild stone soap or light detergent
- Avoid excessive soap or cleaner, which may leave residue or streaking
- Rinse thoroughly and dry with a soft cloth
Glass & Crystal
Glass and crystal surfaces may be cleaned using a soft damp cloth or a non-abrasive glass cleaner without additives.
To avoid overspray and potential damage to surrounding finishes, apply cleaner to the cloth rather than directly onto the fixture.
For delicate crystal components, we recommend foam spray cleaners that drip dry, such as Clean & Bright by DeRosa.
To avoid overspray and potential damage to surrounding finishes, apply cleaner to the cloth rather than directly onto the fixture.
For delicate crystal components, we recommend foam spray cleaners that drip dry, such as Clean & Bright by DeRosa.
Shade Care
Dust shades regularly using a soft dry cloth.
For watercolor paper shades: Use a white art eraser gently to remove minor marks.
For fabric and acrylic shades: Dust regularly with a soft cloth.
Please note that heavy staining on silk or delicate shade paper materials may not be removable. Replacement shades may be purchased by contacting Luxe Light & Home directly.
For watercolor paper shades: Use a white art eraser gently to remove minor marks.
For fabric and acrylic shades: Dust regularly with a soft cloth.
Please note that heavy staining on silk or delicate shade paper materials may not be removable. Replacement shades may be purchased by contacting Luxe Light & Home directly.
Product Specifications
What is the lamping on your fixtures?
All Luxe Light & Home fixtures are wired for standard U.S. nominal voltage. For voltage requirements other than 110/120V or 277V, please contact our team directly.
Unless otherwise noted, lamps are not included with purchase. Recommended lamp types and maximum wattages are provided with each fixture specification.
Unless otherwise noted, lamps are not included with purchase. Recommended lamp types and maximum wattages are provided with each fixture specification.
How do I order replacement bulbs?
Replacement bulbs may be sourced directly through Luxe Light & Home or through your preferred lighting supplier, depending on the fixture type and lamping requirements.
For assistance identifying the correct bulb specifications for your fixture, please contact our team at sales@luxelightandhome.com.
For assistance identifying the correct bulb specifications for your fixture, please contact our team at sales@luxelightandhome.com.
Are your fixtures UL certified?
Yes. All Luxe Light & Home products are tested and certified by Underwriters Laboratories (UL) or an equivalent nationally recognized testing laboratory.
Are your fixtures ADA compliant?
Many of our wall sconces are designed to comply with ADA accessibility requirements for public spaces. Certain fixtures may require specific mounting heights to maintain compliance.
For detailed ADA specifications, please contact our team for assistance.
For detailed ADA specifications, please contact our team for assistance.
What color finishes do you offer?
Luxe Light & Home offers a curated selection of standard finishes and materials across our collections, along with extensive custom finishing options to support your project vision.
To explore available finishes and customization options, please visit our CUSTOM page or contact our team directly.
To explore available finishes and customization options, please visit our CUSTOM page or contact our team directly.
Do you offer dimmable lighting?
Many of our LED and fluorescent fixtures are available with dimming capabilities.
To ensure compatibility, we recommend providing the dimming control system specifications during the ordering process. Our team is happy to assist with selecting the appropriate dimming configuration for your project.
To ensure compatibility, we recommend providing the dimming control system specifications during the ordering process. Our team is happy to assist with selecting the appropriate dimming configuration for your project.
Where can I see your lighting in person?
Luxe Light & Home fixtures are displayed in select showroom locations, including Kravet showrooms across North America.
Please visit our SHOWROOMS page to locate a showroom near you.
Please visit our SHOWROOMS page to locate a showroom near you.
Terms & Conditions
Terms & Payment
Orders are subject to a 50% deposit, with the remaining 50% balance due prior to shipment.
Shipments are F.O.B. Los Angeles, California.
Estimated shipping charges:
Shipments are F.O.B. Los Angeles, California.
Estimated shipping charges:
- United States: 13.5% of net price
- Canada: 15% of net price
Shipping & Freight
As a service to our clients, Luxe Light & Home may coordinate shipping through one of our preferred freight carriers. Freight charges will be included on the final balance due invoice.
Clients may also arrange their own freight transportation. If customer-managed freight is selected, Luxe Light & Home must receive all carrier and routing details prior to shipment. Additional handling charges may apply for transfers to third-party freight terminals or customer pickup locations.
Ownership of merchandise transfers to the purchaser once the freight carrier accepts possession of the shipment.
Clients may also arrange their own freight transportation. If customer-managed freight is selected, Luxe Light & Home must receive all carrier and routing details prior to shipment. Additional handling charges may apply for transfers to third-party freight terminals or customer pickup locations.
Ownership of merchandise transfers to the purchaser once the freight carrier accepts possession of the shipment.
Freight Claims & Damage Reporting
All freight claims for visible or concealed damage must be reported within 72 hours of delivery.
If the client elects to use their own freight carrier, all freight claims must be filed directly with the selected carrier. Luxe Light & Home is not responsible for third-party freight damage or claim processing.
We strongly recommend:
If the client elects to use their own freight carrier, all freight claims must be filed directly with the selected carrier. Luxe Light & Home is not responsible for third-party freight damage or claim processing.
We strongly recommend:
- Inspecting all cartons and crates immediately upon delivery
- Photographing any visible packaging damage
- Retaining all original packaging materials until inspection is complete
- Noting any concerns directly on the Bill of Lading (BOL)
Receiving & Inspection
Luxe Light & Home strongly recommends the use of a qualified receiving warehouse for inspection, consolidation, and project coordination prior to installation.
All crated merchandise should be inspected carefully upon arrival. A signed Bill of Lading confirms receipt in acceptable condition unless exceptions are documented at the time of delivery.
If shipment damage or product discrepancies are identified:
All crated merchandise should be inspected carefully upon arrival. A signed Bill of Lading confirms receipt in acceptable condition unless exceptions are documented at the time of delivery.
If shipment damage or product discrepancies are identified:
- Photograph both the product and packaging
- Retain all original packaging
- Contact the showroom of purchase immediately
Returns & Cancellations
Custom and made-to-order products are non-returnable and may not be canceled once production has begun.
Authorized returns of standard merchandise are subject to:
Authorized returns of standard merchandise are subject to:
- Written authorization from Luxe Light & Home
- A 25% restocking fee
- Applicable freight charges
Order Status
Stock items typically ship within 7 business days. Custom orders generally require a 6–8 week lead time.
For current order status inquiries, please contact support@luxelightandhome.com or call 323-227-9207.
For current order status inquiries, please contact support@luxelightandhome.com or call 323-227-9207.
Trade Program
In the United States and Canada, Luxe Light & Home products are available through Kravet showroom locations and authorized representatives.
For international sales inquiries or assistance outside of Kravet territories, please contact our home office at sales@luxelightandhome.com.
Trade pricing is quoted at net wholesale and is subject to change without notice. Shipping, taxes, GST, and special processing charges are additional.
For international sales inquiries or assistance outside of Kravet territories, please contact our home office at sales@luxelightandhome.com.
Trade pricing is quoted at net wholesale and is subject to change without notice. Shipping, taxes, GST, and special processing charges are additional.
Product Care
For detailed care and maintenance instructions regarding metals, bronze, stone, glass, crystal, and specialty finishes, please refer to our Cleaning & Care section above.
Ordering Information
The following specifications may be required prior to production, depending on fixture type:
- Model number
- Overall height
- Glass color
- Metal finish
- Globe style (if applicable)
ADA Compliance
Many Luxe Light & Home wall sconces comply with ADA accessibility requirements for public spaces. Certain fixtures may require specific mounting heights to maintain compliance.
Please contact our team for detailed ADA specifications.
Please contact our team for detailed ADA specifications.
Product Safety Assurance
All Luxe Light & Home fixtures are tested and certified by Underwriters Laboratories (UL) or an equivalent nationally recognized testing laboratory.
Damp & Wet Location Ratings
Damp Location
Fixtures rated for damp locations may be installed in protected interior or exterior environments subject to moderate moisture, including bathrooms and covered outdoor areas.
Wet Location
Fixtures rated for wet locations are suitable for direct exposure to weather, water, and outdoor environmental conditions.
Fixtures rated for damp locations may be installed in protected interior or exterior environments subject to moderate moisture, including bathrooms and covered outdoor areas.
Wet Location
Fixtures rated for wet locations are suitable for direct exposure to weather, water, and outdoor environmental conditions.